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  • We aim to have your order packed ready to send within 48 hours.  

  • Depending on the location, orders are delivered within 3-10 business days. In our experience, most orders are delivered within 3-5 business days but we do advise customers to allow for 10 working days.

  • In case of stock availability issues and Public Holidays, delivery times may take longer and you will be advised before shipping.  

  • Your tracking information will be sent to your inbox, if you can't find it check your junk mail - otherwise please contact us and we will send it through.

Return Policy

  • We will accept return for items that are unopened, unused, with the original tags still intact, with any proof of purchase (e.g. receipt/invoice, email confirmation), within 7 days from the date of receipt of your item.

  • The product(s) must be in their original packaging, in the same condition it was received.

  • Please allow for up to 30 days for the refund transfer to be completed - time of refund processing depends on the issuing bank of the credit card.


  • This website is owned and operated by VNS-Veterinary Nutrition Solutions. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to EmerAid products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

  • In order to use our website and/or receive our services, you must be at least [add number] years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

  • When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

    The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

    “The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.


  • Payment is by visa and mastercard through EWAY or Direct Transfer

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